Privacy Policy
At Umrah Trans Go, we respect your privacy and are committed to protecting the personal information you provide when using our website and transportation services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your personal information.
By using our website, https://umrahtransgo.com/, or contacting us to enquire about or book our services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect information that you voluntarily provide when you contact us, request a quote, make a booking, or use our website.
This may include:
- Your name
- Phone or WhatsApp number
- Email address
- Pickup and drop-off locations
- Travel date and preferred pickup time
- Number of passengers
- Flight details, when required for airport transfers
- Accommodation or hotel details
- Special transportation requirements
- Any other information you choose to provide when contacting us
We may also automatically collect limited technical information when you visit our website, such as your IP address, browser type, device type, pages visited, and general website usage information.
2. How We Use Your Information
We use the information we collect to:
- Respond to your enquiries and requests
- Provide quotations and booking information
- Arrange and manage taxi and transportation services
- Coordinate airport pickups and drop-offs
- Confirm travel and pickup details
- Communicate with you regarding your booking
- Provide customer support
- Improve our website and services
- Maintain website security and prevent fraudulent or unauthorized activity
- Comply with applicable legal and regulatory requirements
We do not use your personal information for purposes unrelated to providing or improving our services unless permitted or required by applicable law.
3. WhatsApp and Other Communication
If you contact Umrah Trans Go through WhatsApp, phone, email, or another communication channel, we may receive and process the information you provide through that channel.
This information may include your name, phone number, travel details, messages, and booking requirements.
WhatsApp and other third-party communication services operate under their own privacy policies and terms. We recommend reviewing the privacy policies of any third-party platform you use to communicate with us.
4. Booking Information
When you request or confirm a transportation service, we may need information such as your pickup location, destination, travel date, passenger count, flight information, and hotel details.
We use this information only as reasonably necessary to arrange and provide the requested transportation service, communicate with you, and manage your booking.
Please avoid sending unnecessary sensitive personal information through our website, WhatsApp, or email.
5. Cookies
Our website may use cookies and similar technologies to improve functionality, understand website usage, and provide a better user experience.
Cookies may help us:
- Remember certain preferences
- Understand how visitors use our website
- Improve website performance
- Monitor website security
- Analyze website traffic
You can control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.
6. Third-Party Services
We may use third-party services to help operate, secure, analyze, or communicate through our website.
These services may include website hosting, analytics, security, contact forms, maps, payment or communication services, and other technologies necessary to operate our business.
Third-party providers may process information according to their own privacy policies. We encourage you to review the privacy policies of any third-party services you use.
7. Sharing Your Information
We do not sell or rent your personal information.
We may share relevant information with trusted service providers, drivers, transportation partners, technology providers, or other parties when reasonably necessary to provide the service you requested.
For example, booking information such as your name, pickup location, destination, and travel details may need to be shared with the driver responsible for your transportation.
We may also disclose information where required by law, legal proceedings, government authorities, or to protect our rights, customers, website, or business.
8. Data Security
We take reasonable administrative and technical measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure. Therefore, we cannot guarantee absolute security of information transmitted through the internet.
9. Data Retention
We retain personal information only for as long as reasonably necessary to provide our services, manage bookings, maintain business records, resolve disputes, comply with legal obligations, and protect our legitimate business interests.
When information is no longer required, we may securely delete or anonymize it where reasonably possible.
10. Your Privacy Rights
Depending on applicable law, you may have rights regarding your personal information, including the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of information where legally permitted
- Withdraw consent where processing is based on consent
- Object to certain uses of your information
- Request information about how your personal information is processed
To exercise a privacy-related right, please contact us using the details provided below.
11. Children’s Privacy
Our website and services are not specifically directed toward children.
We do not knowingly collect personal information from children for purposes unrelated to providing our transportation services.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can take appropriate action.
12. International Visitors
Umrah Trans Go provides transportation services in Saudi Arabia. Visitors may access our website from different countries.
If you access our website from outside Saudi Arabia, your information may be processed or stored in locations where we or our service providers operate, subject to applicable laws and regulations.
13. Links to Other Websites
Our website may contain links to third-party websites, services, social media platforms, or communication tools.
We are not responsible for the privacy practices, content, or security of third-party websites. We recommend reviewing their privacy policies before providing personal information.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices.
Any changes will be posted on this page with an updated “Last Updated” date.
We encourage you to review this page periodically to stay informed about how we handle personal information.
15. Contact Us
If you have any questions about this Privacy Policy, your personal information, or our privacy practices, please contact us:
Umrah Trans Go
Phone / WhatsApp: +966 55 645 2407
Email: umrahtransgo@gmail.com
Website: https://umrahtransgo.com/
We will make reasonable efforts to respond to privacy-related enquiries in a timely manner.
