Frequently Asked Questions (FAQs)

What type of vehicles is offered by your company?

You can book a ride according to your own preferences, like size, capacity, and budget. In short, we offer different vehicles like SUVs, coasters, Grand Cabin Hiace, vans (Hyundai Staria, Toyota Hiace), and much more.

How can I book taxi service from UmrahGoCab?

You can book a ride just by filling out our service form or calling our customer service, but we recommend booking and confirming your ride in advance in order to ensure availability as well as vehicle preference.

Is it possible to get a ride from the airport to the destination?

Yes, we also offer our service from Madinah and Jeddah airports.

When will I get charged after a ride?

You have to pay charges immediately after the completion of your ride, but if you book a ride from the airport, you have to pay online in advance.

Are your vehicles comfortable and well-maintained?

Yes, all of our vehicles are checked regularly in order to ensure a safe as well as comfortable journey.

Do your drivers have driving licenses?

Yes, our drivers are well-experienced, licensed, and professionally trained.

Can I book a ride to visit holy places in Saudi Arabia?

Yes, we provide our best taxi service for visiting holy places and religious landmarks.

Is your service available for Hajj?

Yes, we offer our services 24/7 a day throughout the year during Umrah and Hajj season to give a reliable journey to pilgrims.

What should I do if my flight gets delayed?

You just need to contact us in this situation so that our drivers can adjust your pickup time accordingly.

Can I cancel my booking?

Yes, it is possible, but up to a certain time limit before your scheduled ride.

How can I pay my charges?

In order to provide reliability to our customers, we accept both cash and online payments, which include debit cards, credit cards, and other mobile payments.

Can I book a ride for a round trip?

Absolutely, you can book a ride both one-way and round-trip to meet your travel needs.